All payments are made using the credit card that was used for the reservation. If the credit card is invalid, a working credit card must be provided prior to check-in. Additional payment terms and security deposits may be defined on the listing website where the Traveler made the reservations.
GUEST VERIFICATION
I give permission to SafelyStay, Inc., to verify my identity, and check criminal databases in order to confirm my reservation. Complete terms regarding Safely’s guest verification can be found at www.safely.com/terms. Please contact Safely at [email protected], or go to www.Safely.com,
ARRIVAL AND DEPARTURE
Arrival and departure times are listed in the details for your property. Check in is usually anytime after either 3pm or 4pm, and check out is no later than 10am (or 11am for some properties)–please know the checkin/out times for the property/listing you’re booking. Early check-in or late check-out must be requested in advance, and there may be an additional fee.
We do not have the ability to drop bags early or leave them after check-out time. Many businesses have luggage drop off services. If we know of any near the listing, this information will be in the house manual.
TRUST AND SAFETY
The SafelyStay, Inc. Trust and Safety Fee includes up to $10,000 of accidental coverage for contents damage and up to $1,000,000 coverage for accidental property damage and bodily injury. Complete terms regarding the Trust and Safety coverage can be found at safely.com/hostwell. The Trust and Safety Fee is refundable only if the reservation is canceled in writing at least twenty-four (24) hours prior to the arrival date. Any deductible or minimum claim amount will be the responsibility of the Guest, and HostWell Inc will process using the form of payment on file for Guest. Coverage excludes stays over 29 nights.
PAYMENTS
All payments based on the terms of the reservation must be successfully made in advance. For reservations made more than 30 days in advance, 1/2 the rental charge including security deposit must be made at the time of the booking and the other half is collected 30 days prior to arrival. For reservations made 30 or fewer days in advance, the entire rental charge including security deposit must be made at time of booking.
SECURITY DEPOSIT
If a security deposit is required for a reservation, the amount will be preauthorized or charged to the credit card. Such amount will be refunded at the end of the holiday less any deduction made for damage caused to the property or for any additional costs that were not included in the rental price. THE OWNER OR HIS/HER REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT HANDED OVER. If a security deposit is not indicated on the web pages or in the description of the property, no security deposit will be requested. The holiday-maker (guest) is nonetheless responsible for any losses or damages caused to the property or its contents during the holiday. In the event of any damages the property manager reserves the right to charge the holiday-maker the relative amount. Should the holiday-maker decide to leave the property prematurely the owner or his representative is authorised to refund the deposit to the holiday-maker by post (less any deductions for damages or any additional expenses) and only after having checked the inventory and the property in question, which may not happen until the original check-out date.
NUMBER OF PERSONS/SUBSTITUTIONS PET
The amount of guests specified in the reservation is the maximum amount of guests allowed. Any other exceptions are stated in the property description or on the web pages. No pets allowed.
Additional guests may incur an additional fee and the total number of guests cannot exceed the maximum allowable by law or specified for a given rental listing.
CLEANING
The properties will be handed over clean and tidy and in good working order. If the rental includes a cleaning fee, it must be paid before arrival. While professional cleaners clean the property, it is still expected to be left in a clean and respectable manner. Please leave used linens on the beds and used towels in the bathroom or in the bedrooms.
HEATING
Do not leave the heaters on while you are out of the home. Do not change the programming of any programmable thermostat. You may manually adjust the heating as necessary and the programming will reset to defaults at specified times of the day.
EXTERNAL MAINTENANCE
The owner or his representative reserve the right to have free access to the property for essential maintenance purposes. If the guest finds any issues that requires attention, the guest is required to inform the property manager immediately.
ALTERATIONS – CANCELLATION CHARGES
Any changes to the reservation and the terms thereof will be defined during the booking process. Unless otherwise specified, there are no refund for alterations or cancellations.
Reductions of trip length will incur fee’s specified in the cancellation policy.
Extending stays can be done at the then prevailing rate for any additional days assuming those days are available for bookk
RESPONSIBILITY
The descriptions appearing on the web pages are accurate and have been prepared in good faith. The holiday-maker is responsible for reporting any discrepancies directly to the property manager immediately when noticed.
SMS COMMUNICATIONS
By completing a booking or other transaction with HostWell, you are opting in to receive text messages (SMS/MMS). When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, coupons, or other information about your stay including check-in and check-out reminders or payment reminders or status.
You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us [link to your contact page on your website].
Carriers, such as AT&T, are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive [number] messages per month from us.
If you have any questions about your text plan or data plan, please contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy https://www.HostWell.com/privacy-policy/ .
IMPORTANT INFORMATION FOR ALL HOLIDAY-MAKERS
As you are aware, the properties offered are not official tourist structures, such as hotels, residences, etc. but private houses. Being such, they do not have standards or categories that are internationally recognised, indeed they reflect, in their architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that is offered: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. In order to live this experience in the right spirit, it is important not only that the holiday-maker accepts but also that he will be able to appreciate the differences in the properties proposed in comparison with those where he normally lives. Any extra services and events (for example chef dinners, cooking lessons, wedding parties) that renters would like to arrange on the property grounds need to be authorized in advance by the property owners.
LAW AND JURISDICTION
This agreement is between the holiday-maker/guest (the renter) and the agency or property owner. In the event of controversies, all matters are handled by the courts of the country where the property or property manager is located (United States of America).
Court of Jurisdiction will either be Delaware; San Francisco, California; or The city in which the rental property is located.
